Refund policy

Returns

All sales are final. We do not accept returns or exchanges for change of mind, compatibility, or any non-defective reasons.

If your item arrives damaged, defective, or incorrect, please contact us at xenra.help@gmail.com within 7 days of delivery with your order number and a brief description of the issue. Cases submitted after this period may not be eligible for replacement review.

There are no restocking fees and return shipping is free for approved cases involving damaged, defective, or incorrect items.

You can always contact us for any questions at xenra.help@gmail.com.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and provide assistance, which may include a replacement depending on the situation.

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Non-Returnable Items

Due to the nature of our products, we do not accept returns, exchanges, or refunds for any items unless they arrive damaged, defective, or incorrect. This includes sale items and gift cards.

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Exchanges

We do not offer exchanges for change-of-mind or non-defective reasons. If an item arrives damaged, defective, or incorrect, we will assist in resolving the issue without requiring a return for inspection in most cases.

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Refunds

Refunds are only processed in cases where a damaged, defective, or incorrect item cannot be replaced. If a refund is approved, it will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed after approval, please contact xenra.help@gmail.com.