Terms of service
OVERVIEW
Welcome to Xenra! The terms “we”, “us” and “our” refer to Xenra. Xenra operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Xenra is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, colors or product appearance may differ due to device settings or display configurations.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit product quantities offered to any person, geographic region or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Xenra reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Xenra confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as Xenra may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at checkout.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed.
Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs or import charges.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information so that we can complete transactions and contact you as needed.
You represent and warrant that: (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card, and (iii) you will pay charges incurred at posted prices, including all applicable taxes and fees.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio and the design thereof, are owned by Xenra, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. Unauthorized use may violate intellectual property laws. All rights not expressly granted herein are reserved by Xenra.
Xenra’s names, logos, product names, designs, and slogans are trademarks of Xenra or its licensors. You must not use such trademarks without prior written permission. Shopify’s marks are the property of Shopify.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to tools from third parties, which we neither monitor nor control. You agree such tools are provided “as is” and “as available” without warranties. Any use is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials or links to third-party websites. We do not evaluate or warrant such content and are not liable for your access or use of third-party sites. Please review their policies and practices before engaging in transactions.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Xenra is powered by Shopify. However, any sales or purchases you make through the Store are made directly with Xenra. Shopify is not responsible for such transactions, injuries, damages, or losses. You hereby expressly release Shopify and its affiliates from all claims arising from your transactions with Xenra.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy and Shopify’s Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Review our privacy policy for more details.
SECTION 11 - FEEDBACK
If you submit feedback, suggestions, reviews, or proposals (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback.
You represent that you own all rights in Feedback and that it does not violate rights of others. We may remove Feedback we deem unlawful or objectionable but are not obligated to.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, charges, transit times or availability. We reserve the right to correct such errors and update information or cancel orders without notice.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes. You may not use the Services to violate laws, infringe intellectual property rights, harass others, impersonate others, transmit harmful code, spam, exploit, scrape, or interfere with security features. We may suspend or terminate accounts for violations.
SECTION 14 - TERMINATION
We may terminate access to the Services or this agreement at any time without notice. Sections that by nature survive termination shall remain in effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and all products offered are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. Some jurisdictions do not allow exclusions of implied warranties so these limitations may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, in no case shall Xenra, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products, even if advised of the possibility.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Xenra, Shopify and their affiliates, officers, directors, employees, agents and service providers from claims or liabilities arising from your breach of these Terms or your illegal use of the Services.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall be severed and the remainder shall continue in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any right or provision shall not constitute a waiver. These Terms constitute the entire agreement between you and Xenra and supersede all prior agreements.
SECTION 20 - ASSIGNMENT
You may not assign these Terms without our written consent. We may assign these Terms without consent or notice.
SECTION 21 - GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws and federal and state courts in the jurisdiction where Xenra is headquartered. You and Xenra consent to venue and personal jurisdiction in such courts.
SECTION 22 - HEADINGS
Headings are for convenience only and do not limit these Terms.
SECTION 23 - CHANGES TO TERMS
We reserve the right to update or replace any part of these Terms by posting updates to our website. Your continued use after such posts constitutes acceptance of the changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
xenra.help@gmail.com
Trade Name: Xenra
Email: xenra.help@gmail.com